Starting December 25, 2016, our project payout fee structure is changing.
Experiment project fees will now consist of the 5% Experiment platform fee, plus an additional (3-5%) payment processing fee. Previously, we were taking an 8% flat fee.
Our payment processing service is Stripe, which takes a 2.9% + $0.30 per pledge. The total fees for a project will vary slightly for each project, but it will mostly be comparable to how it was before.
This is what’s actually been messaged for several months now on our Start Page. In a few weeks, we’ll be making this change official!
What this means for you:
This change effectively means that the platform fee and the payment processing fee will now be separate.
This will only affect projects created after December 25th. Any projects that were created before that date that intend to launch soon will have a grace period of the old fee structure lasting until January 25. If you have any questions about this, feel free to get in touch with me by email at firstname.lastname@example.org.
Here it is in our guide with more detail: https://experiment.com/guide/extra#payouts